Get in Touch With Us

Got a question about how sweepstakes coins work, spotted something on the site that needs a second look, or just want to tell us what we got right or wrong? This page covers how to reach our team, what kind of messages we handle, and what happens once you send one.

How to Reach Our Team

Email is the best way to get in touch. We read every message that comes in and try to reply within a couple of working days. Write to us at [email protected] and let us know what your message is about in the subject line — it helps us route it to the right person and answer faster.

We are not a support desk for any individual sweepstakes casino operator. If your enquiry is about a specific account, a redemption that's pending, or an identity verification request, that needs to go directly to the operator in question through their own support channels, since only they can access your account details.

What We Can Help With

We cover new and existing sweepstakes casinos — how the Gold Coins and Sweepstakes Coins model works, what a welcome offer actually requires, and how the sites on our list compare. Here's where readers most often write in:

• General questions about sweepstakes casinos — how the dual-currency model works, what "no purchase necessary" means in practice, or how redemption thresholds and verification usually work.
• Corrections and updates — welcome offers, eligible states, and terms change often. If you notice something on a review page that looks out of date, we'd rather hear about it than leave it wrong.
• Content suggestions — if there's a platform, a state-specific question, or a topic around social casino games you think we should cover, tell us.
• Partnership and editorial enquiries — if you represent a sweepstakes casino operator or a related business and want to discuss working with us, introduce yourself and outline the details.
• Responsible play concerns — if you or someone you know is struggling to keep play in check, mention this and we'll point you toward appropriate resources rather than trying to resolve it ourselves.

What We Can't Do From Here

A few things are worth setting expectations on, so your message reaches the right place the first time:

• We can't access, view, or make changes to any account on a sweepstakes casino platform — that sits entirely with the operator.
• We can't confirm whether a specific platform is legal for you to use in your state. Availability varies by state, some jurisdictions restrict or prohibit sweepstakes casinos, and operators decide for themselves which states they serve. If you have a legal question about your own situation, that's worth checking against the operator's terms or with a local advisor rather than relying on our answer.
• We can't process redemptions, verify identity, or issue prizes. Those steps happen on the operator's own site once you meet their requirements.

What Happens After You Write In

A real person reads every message — we don't rely on an automated reply as a substitute for an actual response. Our aim is to get back to you within two working days, though it can take a little longer during busier periods. If your message needs input from more than one person on the team, we'll say so rather than leave you guessing.

Before You Write In

A couple of quick checks can save you a back-and-forth:

1. If your question is about a specific offer's terms — a welcome bonus, a daily reward, or a redemption threshold — check the operator's own terms page first, since those details can change and we always encourage readers to verify current offers directly.
2. If your question is about state eligibility, note that this changes as laws evolve, so the most current answer will come from the operator's eligibility list at the time you sign up.
3. If you're comparing options more broadly, our reviews and rankings of platforms like Spinblitz, Crown Coins, and Lone Star are a good starting point before you reach out with a comparison question.

If you're located outside the US or are researching options elsewhere, our page on trusted non-GamStop casinos in the UK covers a different market and set of rules entirely — worth a look if that's what you're after instead.

A Note on How We Work

Our reviews and rankings are based on research into each platform's offers, terms, and features — we don't claim to have tested or wagered on any site, and we don't rank platforms based on payments received from them. Reader feedback genuinely shapes what we update and cover next, so if something we've published affected your understanding of a platform, good or bad, we want to know.

Thanks for taking the time to read this far. We look forward to hearing from you.